Tell us who you need. Get 3 vetted support candidates in under 10 working days.
Vetted Philippines-based Customer Support and Support Admin talent. Assessed for written English, judgement, reliability and UK-hours fit. If you don't hire, you pay nothing.
- £399 refundable
- 3 vetted candidates
- 10 working days
- Replacement included
Other approaches fall short
AI
AI hallucinates and misreads nuance in the most important conversations.
Local hires
A UK hire is £32,000+ before NI, pension, equipment and management, costs that strangle growth.
Traditional outsourcing
Most agencies rotate whoever is free, pay poorly and use contracts that would not survive scrutiny, or place lightly vetted candidates and step away.
Thoroughly vetted talent, managed by us, powered by AI.
Adarna headhunts a great professional dedicated to you, thoroughly vets them, and trains them on AI and customer support.
On a managed seat, Adarna employs and pays them properly on your behalf, and replaces them free, forever.
All for
The kind of profiles you'll receive
Anonymised, illustrative examples. Your shortlist will be tailored to your role, tools and hours.
- Location
- Cebu, PH
- Written English
- Excellent: clear, concise, on-brand
- Spoken English
- Fluent, neutral accent
- Availability
- 2 weeks notice
5 years across SaaS and fintech support. Has trained junior reps and built macro libraries.
- Location
- Manila, PH
- Written English
- Excellent: strong empathy in writing
- Spoken English
- Conversational, confident
- Availability
- Immediate
3 years on a UK ecommerce brand. Handled 80+ tickets/day with a 96% CSAT.
- Location
- Davao, PH
- Written English
- Excellent: calm, professional tone
- Spoken English
- Fluent, very clear
- Availability
- 1 week notice
B2B SaaS background. Comfortable with technical troubleshooting and Loom replies.
The world's customer support capital.
The Philippines has built the deepest English-speaking customer support workforce in Asia: trained by global BPOs, fluent in the tools your team already uses, and culturally aligned to UK service standards.
Every Adarna candidate is assessed for written English, spoken fluency, customer judgement, and UK-hours availability, not just taken at face value.
- Top 5
globally for English proficiency
EF English Proficiency Index
- 1.3M+
customer support professionals
Largest CS workforce in Asia
- GMT+8
2–5h UK morning overlap
Real-time coverage, no night shifts
Global companies that outsource customer support to the Philippines: Amazon, Google, HSBC, Microsoft, Shopify, Airbnb, American Express, Samsung, Klarna, PayPal
A UK in-house support rep costs around £32,000/yr. The same role from the Adarna bench costs roughly £12,000/yr direct to the candidate.Recurring savings, every year after the placement fee.
Figures shown for the direct-hire route (you employ them directly). A managed seat is one all-in fee from £1,595/mo instead, a smaller saving, but none of the employer admin.
Testimonials
"This is going to completely transform the way I work and is probably the most impactful thing I have done in the last three years."
"The process has been so easy. Adarna has allowed me to hire great candidates globally without increasing burn."
"I'd recommend Adarna for sure, it was very seamless for us. The process was so smooth, so quick."
"He found me three excellent candidates who I interviewed. The process was slick, professional, and they helped me at every single stage."
"It was probably the least friction that I can imagine this process being. It was much more help than I thought I'd get here."
What happens after you submit the brief
Submit the brief
Tell us the role, tools, hours and start date.
Launch or call
Pay £399 to launch, or book a call first.
We match & shortlist
Adarna reviews the bench and delivers 3 vetted, interview-ready profiles in 10 working days.
Hire
Interview your favourites, then choose: a managed monthly seat, or a direct hire at £3,500.
Model your savings
Move the slider to see what you save across multiple hires.
Common questions
Your shortlist is 10 working days away.
Submit the brief and choose: launch immediately for £399 (refundable), or book a 15-minute fit call first.
No hire, no fee. £399 Search Deposit fully refunded.