Check if Adarna is right for your support hire

    Book a quick 15-minute call to talk through the role, salary range, working hours, and whether we can help you find vetted Philippines-based support talent.

    • Find out if your role is a fit
    • Understand seat vs direct-hire pricing
    • Ask questions about offshore support
    • Learn what happens after you launch
    • No pressure, no long sales process
    Ready to move faster? Get My Shortlist
    15 minutes

    Book your fit call

    Pick a time that works for you. We'll use the call to confirm whether Adarna is a good fit for your support hire.

    No pressure. If it's not a fit, we'll tell you.

    Calendar not loading? Email hello@joinadarna.com with a couple of times that suit.

    "The quality of the candidates was great, the process was easy I highly, highly recommend."

    Hector, Founder @ Unplugged

    Trusted by teams at

    • ChargedUp
    • Astro
    • Unplugged
    • Auditless
    • Founders Capital
    • Uniswap
    • trumpet
    • WorkCap

    This call is useful if…

    You need support capacity

    You need help with email, live chat, customer support, admin, or back-office support.

    You are considering offshore hiring

    You want the cost advantage of Philippines-based talent but do not want to sift through hundreds of applicants.

    You want to check candidate quality

    You want to understand how Adarna vets candidates for English, judgement, reliability and UK-hours fit.

    You want clarity before paying

    You want to confirm the role, process, timeline and pricing before launching the search.

    What we'll cover in 15 minutes

    1. 01

      The role you are hiring for

      Customer Support, Support Admin, tools, channels, hours and start date.

    2. 02

      Whether Adarna is a fit

      We'll be direct if the role is outside our focus or unlikely to work.

    3. 03

      Candidate quality and vetting

      How candidates are assessed for written English, spoken fluency, judgement, reliability and UK-hours fit.

    4. 04

      Pricing and process

      £399 refundable Search Deposit, then your choice at hire: a managed monthly seat from £1,595/mo all-in, or a £3,500 one-off direct hire.

    5. 05

      Next step

      If it looks like a fit, you can submit your brief and start the search.

    Built for a narrow, specific hire

    Adarna is not a broad outsourcing agency. We focus on one wedge: helping UK startups hire vetted Customer Support and Support Admin talent from the Philippines.

    Support roles only

    We stay focused on Customer Support and Support Admin rather than trying to recruit every role.

    Candidates are vetted

    Candidates are assessed for written English, spoken fluency, judgement, reliability, tools and UK-hours availability.

    Simple commercial model

    £399 to start, refundable. Then a managed monthly seat from £1,595/mo all-in, or a £3,500 one-off direct hire. Your call at the hire moment.

    See the kind of candidates we shortlist

    Customer Support Lead
    Cebu, Philippines
    Written English
    Excellent: clear, concise
    Spoken English
    Fluent, neutral accent
    Availability
    2 weeks notice
    Tools
    IntercomZendeskNotion
    Why they fit

    5 years across SaaS and fintech support. Trained junior reps and built macro libraries.

    Support Admin / Tier-1
    Manila, Philippines
    Written English
    Excellent: strong empathy
    Spoken English
    Conversational, confident
    Availability
    Immediate
    Tools
    GorgiasShopifyHelpScout
    Why they fit

    3 years on a UK ecommerce brand. 80+ tickets/day with 96% CSAT.

    Customer Support Specialist
    Davao, Philippines
    Written English
    Excellent: calm, professional
    Spoken English
    Fluent, very clear
    Availability
    1 week notice
    Tools
    HubSpotFrontLinear
    Why they fit

    B2B SaaS background. Comfortable with technical troubleshooting and Loom replies.

    Get My Shortlist

    Not Just a Hire.Everything you need

    £2,550+ of done-for-you value: vetting, onboarding and role setup, included in every search. And a managed option which eliminates risk: compliance, payroll, unlimited replacement and support.

    Included in every search

    Whichever way you hire
    Candidate Proof PackMost valued£450Assessments, a recorded interview, references. You choose from evidence, not CVs.
    Role Blueprint£350Role design call, a done-for-you job description, and a success scorecard.
    Final Interview Kit£200Interview guide, scorecard and templated assessments for your final call.
    Operator Launch Kit£55030-day onboarding plan, tool-access checklist, SOP starter library, escalation matrix.
    Security & Trust Pack£150Security checklist and contractual controls from day one.
    Included value£1,700

    Then, depending on how you hire

    Managed seat, done for you

    We run it; you just work with the person.

    Compliant payroll, employment & managementMost valued£650/moWe legally employ your operator and run payroll, statutory benefits, HR and day-to-day management: ongoing, off your books, fully compliant.
    Performance System£450/moWeekly QA sampling, KPI dashboard, coaching and monthly reviews, without you lifting a finger.
    Replacement Cover£350/moFree replacement if it doesn’t work out. Forever, within 10 days.
    Added value£1,450 / mo

    Direct hire, the DIY toolkit

    Everything you need to run it yourself.

    Direct Employer Pack£500Contract templates, a Philippines tax guide, onboarding & payment guide, and an EOR partner discount.
    Remote Management Playbook£350KPI guide, remote-management and coaching guides, and a QA scorecard template.
    Added value£850

    Common questions before booking

    Want to check fit before starting?

    Book a 15-minute call and we'll tell you clearly whether Adarna is right for the role.

    Get My Shortlist