Start for £399. Then hire direct or opt for a managed service.
If you don't hire, you pay nothing.
£399 starts your search.
Refundable in full if you don't hire. It covers the whole search: brief intake & calibration, targeted matching from the Adarna bench, role-specific assessment, 3 vetted candidates within 10 working days, interview support. Then, at the hire moment, you choose the route. There's no commitment to either until you've met the person you want to hire.
Monthly seat
One all-in monthly fee. We employ and pay your operator, run leave and cover, watch performance, and replace them if it ever stops working. You just work with them. No £3,500 success fee. The seat is the whole deal. Leave anytime with 30 days' notice.
Support Rep
Email & chat support, tickets
£1,595 /mo
Senior CS
Escalations, ownership, complex queues
£1,995 /mo
CS Lead
Senior CS plus team lead
£2,695 /mo
Your tier is set by the role you brief. Most first hires are Support Reps. Rates exclude VAT and are reviewed annually.
- A properly employed operator: pay, benefits and 13th-month, handled by us
- Leave, sick cover, healthcare and HR: the full employment, carried by us
- Replacement if it stops working, included always
- Monthly performance summary
- Weekly check-ins & ongoing support ops
Direct hire
A one-off fee and they join your team directly. You contract with them, pay them, and run the relationship from day one.
- You contract with them directly
- You run pay and day-to-day management
- One replacement within 90 days
- No ongoing fees, they're your hire
Prices exclude VAT. Seat fees are per operator, per month, with nothing else on top: no deposit, no setup fee, no payroll markup. Seats run under our Seat Subscription Terms.
Not a folder of CVs
Your search deposit of £399 buys a decision-ready shortlist: three people, each with a pack you can read in two minutes and forward to whoever else has to agree.
Prepared for
Northbeam · Customer Support
How we got to this shortlist
In this pack
Maria R.
Customer Support · e-commerce
Joshua D.
Support Admin · SaaS
Andrea L.
Customer Support · fintech
Candidate 1
Maria R.
Customer Support · e-commerce
A note from Adarna
Handled 60+ tickets a day at a UK-hours DTC brand. Her written answers were the calmest in this batch. She de-escalates without conceding the policy.
How they scored
Written English
Excellent: clear, warm, no filler
Spoken fluency
Fluent, neutral accent
Tools
See and hear them
Not Just a Hire.Everything you need
£2,550+ of done-for-you value: vetting, onboarding and role setup, included in every search. And a managed option which eliminates risk: compliance, payroll, unlimited replacement and support.
Included in every search
Whichever way you hireThen, depending on how you hire
Managed seat, done for you
We run it; you just work with the person.
Direct hire, the DIY toolkit
Everything you need to run it yourself.
Risk and Hassle Free Hiring
The 3-in-10 Guarantee
Three candidates to your agreed scorecard within 10 working days, or your £399 Search Deposit back, and we keep searching.
90-day direct-hire guarantee
If a direct hire doesn’t work out within 90 days (once you’ve completed onboarding), we re-run the search free, with a new shortlist in 10 days.
Seat replacement, always
On a managed seat, replacement is part of the service for as long as you hold it: no time limit, no extra fee.
Trusted by teams at
"The quality of the candidates was great, the process was easy. I highly, highly recommend."
Hector, Founder @ Unplugged
saved per support role, per year
Not a fee. This is the typical gap between a UK in-house support hire (~£32,000 all-in) and the same role run through Adarna. It repeats every year. The maths, including our fees, is on the right.
Figures shown for the direct-hire route (you employ them directly). A managed seat is one all-in fee from £1,595/mo instead, a smaller saving but none of the employer admin.
The maths
- UK in-house support rep
- ~£32,000 / yr
- PH-based via Adarna
- ~£10,800 – £13,200 / yr
- Direct-hire fee (year 1 only)
- £3,899
- Year-one saving
- ~£16,000
- Every year after
- ~£20,000
How Adarna Compares
Monthly cost, all-in
~£3,000 – £3,600
£1,595 – £2,695 by tier
~£900 – £1,100 salary, paid direct
To start
£3k – £8k recruiter fee
£399, refundable
£399 + £3,500 on hire
Employer NI, pension, benefits
~£4,500 / yr on top
Included
None, you contract directly
Payroll, leave & HR admin
Yours to run
Handled by Adarna
Yours to run
Performance visibility
You build it
Weekly check-ins + monthly summary
You build it
If it doesn't work out
Re-recruit at full cost
Replacement included, always
One replacement within 90 days
Commitment
Employment contract
30 days' notice
They're your hire
Time to shortlist
6 – 10 weeks typical
10 working days
10 working days
Offshore hiring is tried and tested
“Will I actually find someone good?”
Three candidates to your scorecard in 10 working days, or your £399 Search Deposit back. Each arrives with a full Proof Pack (assessments, a recorded interview, references), so you choose from evidence, not CVs.
“Will they eat my time getting productive?”
Every hire comes with a 30-day onboarding plan, tool access and SOPs done for you. On a managed seat, we run the onboarding, so you just work with them.
“How do I know they’re performing?”
An agreed KPI scorecard and monthly reporting. On a seat, weekly QA sampling and coaching happen without you lifting a finger.
“What if it goes wrong?”
Replacement is built in: always, on a seat; within 90 days on a direct hire, with a fresh shortlist in 10 days.
The last-mile questions
£399 to start your search.
Submit the brief. We deliver 3 vetted candidates within 10 working days. If none stick, we refund.