Hire Customer Support talent from the Philippines — your shortlist in 10 working days.
Vetted support talent, assessed and working UK hours — as a managed monthly seat or a direct hire.If you don't hire, you pay nothing.
Or skip to candidate examplesNo hire, no fee. £399 Search Deposit fully refundable.
- 10 working days
brief to shortlist
- £399
fully refundable Search Deposit
- Included
replacement if it doesn't work out
Trusted by teams at
Testimonials
These videos were filmed while we operated as Talent Torch — same team, same service, now Adarna.
Unplugged
"This is going to completely transform the way I work and is probably the most impactful thing I have done in the last three years.
The quality of the candidates was great, the process was easy, I highly, highly recommend."
ChargedUp
"The process has been so easy. Adarna has allowed me to hire great candidates globally without increasing burn.
We plan to make many more international hires through them!"
AstroSafe
"I'd recommend Adarna for sure, it was very seamless for us. The process was so smooth, so quick.
It's hard to consider another resource if we're looking to hire overseas talent again."
The obvious solutions all fall short.
Growing support demand, brittle AI, expensive UK headcount. The answer is something different.
The AI gap
AI is good. It's just not good enough.
Current AI hallucinates under pressure, misreads nuance, and creates real compliance and data risks in sensitive customer conversations. Your customers still need a human with genuine judgment, accountability, and the ability to represent your brand when it matters.
The cost trap
UK-based CS is expensive to scale.
A UK support rep costs ~£32,000/yr in salary alone — before NI, pension, equipment, and management overhead. For an early-stage team, scaling headcount at that rate strangles growth before it starts.
Capable humans, equipped with AI.
Adarna places Filipino customer support professionals who combine the judgment and empathy your customers need with AI tools that make them faster and sharper. You get the human element AI can't replicate — and the efficiency AI provides.
Every Adarna candidate completes our in-platform AI training: when to use AI, when not to, how to verify AI output, and how to protect customer data. The best of both worlds, by design.
You save
per hire, per year — after the placement fee.
The world's customer support capital.
The Philippines has built the deepest English-speaking customer support workforce in Asia — trained by global BPOs, fluent in the tools your team already uses, and culturally aligned to UK service standards.
Every Adarna candidate is assessed for written English, spoken fluency, customer judgement, and UK-hours availability — not just taken at face value.
- Top 5
globally for English proficiency
EF English Proficiency Index
- 1.3M+
customer support professionals
Largest CS workforce in Asia
- GMT+8
2–5h UK morning overlap
Real-time coverage, no night shifts
Global companies that outsource customer support to the Philippines: Amazon, Google, HSBC, Microsoft, Shopify, Airbnb, American Express, Samsung, Klarna, PayPal
Highly vetted candidates
Before the bench
English, vocational and aptitude checks — passed before a candidate can even join the Adarna bench.
The role assessment
Identity verification, interviews, and a live chat simulation.
Final review
Reference checks, and a holistic decision by our team — interviews, background and experience.
Not a folder of CVs
Your search deposit of £399 buys a decision-ready shortlist: three people, each with a pack you can read in two minutes and forward to whoever else has to agree.
Prepared for
Northbeam · Customer Support
How we got to this shortlist
In this pack
Maria R.
Customer Support · e-commerce
Joshua D.
Support Admin · SaaS
Andrea L.
Customer Support · fintech
Candidate 1
Maria R.
Customer Support · e-commerce
A note from Adarna
Handled 60+ tickets a day at a UK-hours DTC brand. Her written answers were the calmest in this batch — she de-escalates without conceding the policy.
How they scored
Written English
Excellent — clear, warm, no filler
Spoken fluency
Fluent, neutral accent
Tools
See and hear them
Who's on the bench
Anonymised, illustrative profiles. Your shortlist will be tailored to your role and tools.
- Location
- Cebu, Philippines
- Written English
- Excellent — clear, concise, on-brand
- Spoken English
- Fluent, neutral accent
- Availability
- 2 weeks notice
5 years across SaaS and fintech support. Has trained junior reps and built macro libraries.
- Location
- Manila, Philippines
- Written English
- Excellent — strong empathy in writing
- Spoken English
- Conversational, confident
- Availability
- Immediate
3 years on a UK ecommerce brand. Handled 80+ tickets/day with a 96% CSAT.
- Location
- Davao, Philippines
- Written English
- Excellent — calm, professional tone
- Spoken English
- Fluent, very clear
- Availability
- 1 week notice
B2B SaaS background. Comfortable with technical troubleshooting and Loom replies.
Founder testimonial · Unplugged
This is going to completely transform the way I work — probably the most impactful thing I've done in the last three years.
From brief to shortlist in 10 working days.
Clear pricing, your choice of setup: a managed monthly seat we run for you, or a direct hire you own from day one.
- 01
Submit your brief
Tell us the role, tools, hours, and what good looks like. 5-minute form.
- 02
Receive 3 vetted candidates within 10 working days
You get profiles, English samples, and our notes on each candidate.
- 03
Book interviews
Talk to the ones you like. Skip the ones you don't.
- 04
Hire, your way
Take them on a managed monthly seat we run for you, or hire them directly. You choose once you've met them.
A UK in-house support rep costs around £32,000/yr. The same role from the Adarna bench costs roughly £12,000/yr direct to the candidate.That's roughly £20,000 saved per hire — recurring, every year after the placement fee.
Figures shown for the direct-hire route (you employ them directly). A managed seat is one all-in fee from £1,595/mo instead — a smaller saving, but none of the employer admin.
One hire, three ways to run it
Indicative figures — actual costs vary by role and hours. Seat fees exclude VAT.
Monthly cost, all-in
~£3,000 – £3,600
£1,595 – £2,695 by tier
~£900 – £1,100 salary, paid direct
To start
£3k – £8k recruiter fee
£399, refundable
£399 + £3,500 on hire
Employer NI, pension, benefits
~£4,500 / yr on top
Included
None — you contract directly
Payroll, leave & HR admin
Yours to run
Handled by Adarna
Yours to run
Performance visibility
You build it
Weekly check-ins + monthly summary
You build it
If it doesn't work out
Re-recruit at full cost
Replacement included, always
One replacement within 90 days
Commitment
Employment contract
30 days' notice
They're your hire
Time to shortlist
6 – 10 weeks typical
10 working days
10 working days
You’ve been burned before. Here’s what answers each worry.
Every common fear about offshore hiring — and the exact part of our process that handles it.
“Will I actually find someone good?”
Three candidates to your scorecard in 10 working days — or your £399 Search Deposit back. Each arrives with a full Proof Pack (assessments, a recorded interview, references), so you choose from evidence, not CVs.
“Will they eat my time getting productive?”
Every hire comes with a 30-day onboarding plan, tool access and SOPs done for you. On a managed seat, we run the onboarding — you just work with them.
“How do I know they’re performing?”
An agreed KPI scorecard and monthly reporting. On a seat, weekly QA sampling and coaching happen without you lifting a finger.
“What if it goes wrong?”
Replacement is built in — always, on a seat; within 90 days on a direct hire — with a fresh shortlist in 10 days.
£399 to start. Then two ways to run it.
Every search starts with a refundable £399 and ends with 3 vetted candidates in 10 working days. When you hire, choose your route.
One all-in fee per operator. We properly employ them — real contract, benefits and 13th-month pay — cover leave, healthcare and HR, send you a monthly performance summary, and replace them if it ever stops working. No £3,500 success fee. Leave with 30 days' notice.
£399 to launch plus £3,500 only when you hire. They join your team directly — you contract with them and run pay yourself. Includes one replacement within 90 days.
You don't pick a route now — launch the search for £399 and decide when you've met the person you want to hire.
UK vs Philippines support — a comparison
Plus NI, pension, benefits, equipment, recruitment fees.
Direct salary if you hire them yourself (plus the £3,899 one-off fee) — or one managed-seat fee from £1,595/mo with everything included.
in year one (after the £3,899 direct-hire fee). £20,000 every year after.
No hire, no fee — and it’s guaranteed
The risk sits with us, not you.
The 3-in-10 Guarantee
Three candidates to your agreed scorecard within 10 working days — or your £399 Search Deposit back, and we keep searching.
90-day direct-hire guarantee
If a direct hire doesn’t work out within 90 days (once you’ve completed onboarding), we re-run the search free — a new shortlist in 10 days.
Seat replacement, always
On a managed seat, replacement is part of the service for as long as you hold it — no time limit, no extra fee.
Common questions
Ready to hire your next support rep?
Submit your brief — we'll send 3 vetted candidates within 10 working days. If you don't hire, you pay nothing.
Looking for support work rather than hiring?
Apply to the benchView active roles